PRIVACY POLICY

eQuire is committed to respecting your privacy and recognizes the need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. eQuire may collect and use your Personal Information if you access or apply to use our Services, which are the following:

  • the website/portal features, including our payment forms, and services provided to you when you visit our website (“Website”);
  • when you apply to use and/or use eQuire's products and services;
  • your use of software including mobile and desktop applications provided by eQuire; and
  • email, other electronic messages including SMS, telephone, web chat, website/portal and other communications between you and eQuire.

If you choose to provide us with your Personal Information through our Website and/or through documents provided during your application and at any point thereafter, we may transfer your Personal Information within eQuire (its parent company and/or any subsidiaries) or to third parties, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world as set forth in this Privacy Policy.

eQuire strives to comply with all applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from country to country, eQuire intends to adhere to the principles set forth in this Privacy Policy even if, in connection with the above, we transfer your Personal Information from your country to other countries. In other words, our goal is to provide protection for your Personal Information no matter where that Personal Information is collected, transferred, or retained.

Collection and Use

You may access and browse our Website without disclosing any Personal Information. However, if you attempt to retain eQuire's Services for your websites and/or to purchase a product or service online, eQuire may request that you voluntarily supply it with Personal Information. Personal Information we collect and how we use it is as follows:

  • Application information - When you apply or use our Services and thereafter, we ask for your Personal Information. If you are a customer purchasing a product or service online via our Services, you may be required to provide your name, credit or debit card number, card expiration date, card verification code (CVV), bank account number, address, username/password, telephone number and/or email address. If you are a merchant or an affiliate of an eQuire merchant attempting to retain our Services, you may also be required to provide your personal address, your business details, and a government-issued identification. We may also ask you to send us additional documentation or to answer additional questions to help verify your information.
  • Information obtained from third parties - In order to protect you from fraud or other misconduct, we may obtain information about you from third parties to verify the information you provide. For example, we may use card authorization and fraud screening services to verify that your credit or debit card information and address match the information that you provided to us. Also, for merchants, we may obtain information about you and your business from a credit bureau or other sources such as public records or private business information services.
  • Transaction information - When you use our Services to purchase a product or service online, we collect information about each transaction, including the transaction amount, a description of the goods or services being purchased, your name, username/password and the payment information.
  • Log information - When you use our Services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, the date and time of your request and one or more cookies that may uniquely identify your browser.
  • User communications - When you send e-mail or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.

We will not sell, share, or rent this information to third parties, except as set forth in this Privacy Policy. We will not use any of your Personal Information to send you any promotional materials or advertisements. If you are a merchant or an affiliate of an eQuire merchant, you may from time to time receive from us important updates about our Services. If you are a customer, you may receive from us order/cancellation e-mail confirmations that are automatically generated whenever an order/cancellation is placed through us and that confirm your purchase or cancellation with important details about your purchase or cancellation, including but not limited to, product purchased/cancelled, order/cancellation date, username/password and our customer service telephone number that may be used for any inquiries about the purchase/cancellation.

Information Sharing

Your information (as above) will include information about you and your business or your transactions. If you give us information, including sensitive Personal Information, about yourself or other people, you agree (and confirm that the person the information is about has agreed) that we can use this information in the way set out in this policy.

We may use and share your information with our directors, employees, professional advisors, sub-contractors, third parties, and service providers to help us and them.

We use information held about you in the following ways:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you;
  • to notify you about changes to our Services;
  • to understand customer requirements, perform analysis and comparisons and to obtain your views on our goods, services and website(s);
  • to develop and test products and services;
  • to improve our site and ensure that content from our site is presented in the most effective manner for you and for your computer;
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to allow you to participate in interactive features of our Services, when you choose to do so;
  • to keep our site safe and secure;
  • To assist law enforcement, government officials, or other third parties when (a) we are compelled to do so by a subpoena, court order or similar legal procedure; (b) we need to do so to comply with law; or (c) we believe in good faith that the disclosure of Personal Information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our agreement(s); and
  • Other third parties with your consent or direction to do so.

We may share your Personal Information with payment schemes in order to provide our Services to you. We may also share your Personal Information with companies with which we may merge with or be acquired by. (Should such a combination occur, we will require that the new entity follow this Privacy Policy with respect to your Personal Information. If your Personal Information could be used contrary to this Privacy Policy, you will receive prior notice.)

Legal Basis for Processing Your Personal Information

Our legal basis for collecting and using the Personal Information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect Personal Information from you only where:

  • We have your consent to do so
  • We need the personal information to perform a contract with you
  • The processing is in our legitimate interests and not overridden by your rights or
  • We have a legal obligation to collect Personal Information from you
"Legitimate interests" means the interests of our company in conducting and managing our business to enable us to give you the best service/products and the best and most secure experience. For example: we have an interest in keeping our network secure. It can also apply to processing that is in your interests as well. For example: we may process your Personal Information to protect you against fraud when transacting on our website. We process Personal Information for certain legitimate business purposes, which include some or all of the following:

  • To enhance, modify, personalize or otherwise improve our services/communications for the benefit of our customers
  • To identify and prevent fraud
  • To enhance the security of our network and information systems

When processing your Personal Information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative) and your rights under the data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your Personal Information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law). If you have any concerns about the processing, you have the right to object to processing that is based on our legitimate interests. For more information on your rights, please see “Your Rights” section below.


Choice

You may choose whether or not to provide Personal Information to us. If you choose not to provide the Personal Information we request, you can still visit most of eQuire's Website, but you will be unable to setup an account with us and/or use our Services for your websites. If you choose to have a relationship with us, such as a contractual or other business relationship, you will be required to provide Personal Information in connection with such relationship.

Security

We have implemented security policies, rules and technical measures to protect the Personal Information that we have under our control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction or accidental loss. eQuire utilizes HTTP Secure (HTTPS) and/or Transport Layer Security (TLS) when receiving and transmitting information electronically.

We protect Personal Information by maintaining physical, electronic and procedural safeguards in compliance with all applicable regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

Finally, your Personal Information is disposed by shredding paper records and by the use of the shred tool that ensures that any and all electronically stored files are permanently removed from hard disks and any other electronic media which are then also physically destroyed before being disposed.

Your Rights

Under the EU's General Data Protection Regulation, individuals who reside in Europe are able to exercise rights regarding their Personal Information. You can find a more detailed summary of these rights on the UK's Information Commissioner's Office's ("ICO") website. These rights include:

  • the right to access;
  • the right to rectification;
  • the right to restriction;
  • the right to erasure;
  • the right to object; and
  • the right to data portability.

To exercise these rights, please contact us at legal@equire.com.

Cookies

eQuire uses 'cookie' technologies on some portions of eQuire's Website. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our Website. eQuire does not collect any personally identifiable information about your online activities over time and across third-party websites or online services.

Some of our third party service providers may use cookies to collect personally identifiable information about your online activities over time and across third-party websites. Please visit webcookies.info and each third party service providers' privacy policy for more information.

We have no access to information collected by third parties' cookies and third parties have no access to information collected by ours.

Third Parties

Any websites displayed to you by our Website as Internet search results or linked to Internet search results pages provided to you by our Website have been developed by third parties over which eQuire exercises no control. Such websites may send their own cookies to end users, collect data, or solicit personal information from you. eQuire is not responsible for the privacy practices or the content of such websites, including such websites' use of any information collected when you are directed to or click through to such websites. Even though such information might not identify you personally, we strongly encourage you to become familiar with the privacy practices of those websites.

Data Retention

We retain Personal Information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it or, if this is not possible (for example, because your information has been stored in backup archives), then we will securely store your information and isolate it from any further processing until deletion is possible.

Policy Changes

We will make reasonable efforts to maintain an up-to-date and effective privacy policy. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact Us

All comments, queries and requests relating to our use of your information are welcomed. If you should wish to exercise any of your rights, you should write to the address below or legal@equire.com.

eQuire Limited
78 Cannon Street
London, England, EC4N 6AF
United Kingdom

eQuire Limited is authorised by the Financial Conduct Authority under the Payment Services Regulations 2009 (No. 629631) for the provision of payment services. Registered with the UK Office of the Information Commissioner ("ICO"), registration ZA306787. The notifications can be found in the notifications register on ico.org.uk.

If you have any queries or complaints about our processing of your Personal Information, you can also contact the UK ICO.

© eQuire All Rights Reserved